Privacy policy

Last updated: Sept 10, 2023

This Privacy Policy describes how ecoBeans Coffee collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.ecobeans.coffee (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the Services user, whether you are a customer, website visitor, or another individual whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you disagree with this Privacy Policy, please do not use or access any Services.

Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect your personal information from various sources, as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any relevant terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we refer to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

When you make a purchase or attempt to make a purchase, we collect the following types of Personal Data:

  • Basic contact details, including your name, address, phone number, and email.
  • Order information includes your name, billing address, shipping address, payment confirmation, email address, phone number, credit card, debit card, or other payment methods.
  • Account information, including your username, password, and security questions.
  • Shopping information includes the items you view, put in your cart, or add to your wishlist.
  • Customer support information, including the data you choose to include in communications with us, such as when sending a message through the Services.
  • Some service features may require you to provide us with direct information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
How We Collect Your Data

We collect Personal Data from the following sources:

From You. You may give us your Account Information, Payment Information, Financial Information, Demographic Data, Purchase Information, Content, Feedback, and Product Information by filling in forms, using our products or services, entering information online or corresponding with us by post, phone, email or otherwise. This includes Personal Data you provide, for example, when you:

  • Create an account or purchase products on our website
  • Use our products or services
  • Create content through our products or services
  • Express interest in our products or services
  • Downloading software and our mobile application
  • Subscribe to our newsletter
  • Complete a voluntary market research survey
  • Contact us with an inquiry or to report a problem (by phone, email, social media, or messaging service)
Information We Collect Through Cookies

Like many websites, we use Cookies on our Site. For specific information about the cookies we use to power our store with Shopify, see https://www.shopify.com/legal/cookies. We use cookies to power and improve our Site and Services (including remembering your actions and preferences), run analytics, and better understand user interaction with the Services (in our legitimate interests to administer, improve, and optimize the Services). We may also permit third parties and service providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking cookies can negatively impact your user experience and may cause some of the services, including certain features and general functionality, to work incorrectly or be unavailable. Additionally, blocking Cookies may only partially prevent how we share information with third parties, such as our advertising partners.

When you log in to our website via social media,

Automated technologies or interactions: As you interact with our website, we may automatically collect the following types of data (all as described above): Device Data about your equipment, Usage Data about your browsing actions and patterns, and Contact Data where tasks carried out via our website remain uncompleted, such as incomplete orders or abandoned baskets. We collect this data using cookies, server logs, and similar technologies. Please see our Cookie section (below) for further details.

Device and Usage Data

When you visit the ecoBeans website, we automatically collect and store information about your visit using browser cookies (files we send to your computer) or similar technology. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. The Help Feature on most browsers will provide information on how to accept cookies, turn off cookies, or notify you when receiving a new one. If you do not accept cookies, you may not be able to use some features of our Service, and we recommend that you turn them on.

We also process information when you use our services and products. This information may include:

  • IP Address
  • Time stamps
  • Authentication records
  • Data we collect from third parties

Our websites and services may contain links to other websites, applications and services maintained by third parties. The information practices of other services or social media networks that host our branded social media pages are governed by third parties’ privacy statements, which you should review to understand those third parties’ privacy practices better.

Purpose and Legal Basis for the Processing of Personal Data

We collect and use your Data with your consent to provide, maintain, and develop our products and services and understand how to improve them.

These purposes include:

  • To deliver your product or service: We use your personal information to provide you with the Services to perform our contract with you, including processing your payments, fulfill your orders, sending notifications to your related account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
  • To fulfill orders, including electronic and non-electronic shipment
  • Building a Safe and Secure Environment
  • To verify or authenticate your identity and
  • Investigate and prevent security incidents such as breaches, attacks and hacks.
  • Providing, Developing, and Improving our Products and ServicesDeliver, maintain, debug and improve our products and services.
  • You will be able to access ecoBeans services and set up accounts.
  • Provide you with technical and customer support.
  • Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or postal mail and showing you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
  • Security and Fraud Prevention: We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend not sharing your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
  • Communicating with you: We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.
Third-Party Tools

We use these third-party tools to store your information:

  • Shopify
  • Klayvio

International Data Transfer and Storage

We store and process data on servers within the general geographical region of Canada where you reside. Your Data may also be transferred to and maintained on servers outside your province, country or other governmental jurisdiction where the data laws may differ from those in your jurisdiction. We will take appropriate steps to ensure that this policy and the applicable data protection law treat your data securely.

Sharing and Disclosure

We do not use or disclose sensitive personal information to infer characteristics about you.

We will share your data with third parties only in the ways set out in this policy or at the point when the personal data is collected.

With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).

With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information per their privacy notices.

When you direct, request us, or otherwise consent to our disclosure of certain information to third parties, such as to ship your products or through your use of social media widgets or login integrations, with your consent.

With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.

In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

Our Third Parties and Vendors:

Shopify powers our online store. You can read more about how Shopify uses your Personal Data here: https://www.shopify.com/legal/privacy

We use Google Analytics to help us understand how our customers use the site. You can read more about how Google uses your Personal Data here: https://www.google.com/intl/en/policies/privacy/

You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout?hl=en

We may also use your Personal Data to provide you with targeted marketing via advertisements or communications (such as newsletters).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s ("NAI") educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/

Microsoft Clarity: We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioural metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you submit user-generated content to any public area of the Services, this content will be public and accessible to anyone.

We do not control who will have access to the information you choose to make available to others and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and those third-party platforms without limitation as to its use by us or a third party. Including such links does not imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Legal Requirement

We may use or disclose your Data in order to comply with a legal obligation, in connection with a request from a public or government authority, or in connection with court or tribunal proceedings, to prevent loss of life or injury, or to protect our rights or property. We will tell you where it is possible and practical to do so before such disclosure.

Service Providers and Other Third Parties

We may use a third-party service provider, independent contractors, agencies, or consultants to deliver and help us improve our products and services. We may share your Personal Data with marketing agencies, database service providers, backup and disaster recovery service providers, email service providers and others, but only to maintain and improve our products and services. For further information on the recipients of your Personal Data, please contact us here.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in some instances, we may decline your request as permitted by law.

  • Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to how we use and share your information.
  • Right to Delete. You may have a right to request that we delete the personal information we maintain about you.
  • Right to Correct. You may have a right to request that we correct the inaccurate personal information we maintain about you.
  • Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party in certain circumstances and with certain exceptions.
  • You may exercise any of these rights indicated on our Site or by contacting us using the contact details provided below.
  • We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
Complaints

If you have complaints about how we process your personal information, please contact us here.  Suppose you are dissatisfied with our response to your complaint, depending on where you live. In that case, you may have the right to appeal our decision by contacting us using the contact details below or lodge your complaint with your local data protection authority.

International Users

Please note that we may transfer, store and process your personal information outside your country, including internationally. Staff, third-party service providers, and partners in these countries also process your personal information.

Suppose we transfer your personal information from outside of Canada. In that case, we will rely on recognized transfer mechanisms or any equivalent contracts issued by the relevant competent authority of Canada, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us here, or email us at info.ecobeans.coffee or contact us at Awaken Brands Ventures Ltd., 329 Howe Street, 1314, Vancouver BC V6C3N2, Canada.

Privacy Policy – PIPEDA Compliance

At ecoBeans, we prioritize your privacy and comply with the Personal Information Protection and Electronic Documents Act (PIPEDA), which governs how we collect, use, and disclose personal information in Canada.

What We Collect

When you place an order or engage with our site, we collect personal information such as your name, email, shipping address, and payment details. This data is used to process orders, improve our services, and send marketing materials (with your consent).

Your Rights

Under PIPEDA, you can access, correct, or withdraw consent to use your personal data. If you have concerns about your data, contact us at info@ecobeans.coffee.

Third-Party Services & Data Retention

We only share information with trusted third-party providers when necessary to process your orders. We retain your information only as long as needed or as required by law.

For more information about PIPEDA, visit Office of the Privacy Commissioner of Canada.